This policy describes the type of personal information we collect at Clean Management Solutions Pty Ltd (CSM) ACN 125 303 059, a Trident Services Australia company (Trident), why we need it, how we use it and share it, and how we store it.
What personal information do we collect?
Our employees, customers, suppliers, service providers, visitors, and other stakeholders
The kinds of personal information we collect from you to run our business and provide our services to you may include:
- General personal or business details such as your name, address, postcode, phone number, email address, job title, employer, business card details, image, date of birth, gender.
- Information to prove your identity such as your driver’s license, passport, visa, birth/citizenship certificate, marriage certificate, proof of age/medicare/veterans/health care cards, bank statement, rates notice, utility bill, proof of enrolment with the Australian Electoral Commission, Aviation Security Identification Card (ASIC), current and previous addresses.
- Feedback and other information you give us when we communicate such as your opinion, questions or complaints, preferences, social media information, medical details (if relevant), and the history of our interactions with you.
- Financial, billing, or transactional information such as your bank account, credit card information, and tax file number
Users of our website and other online services
- Information we gather when you visit our website and other online services (such as our Workforce Ready portal) including your device ID, device type, geolocation information, IP and MAC addresses, browser type and connection information, statistics on page views, ad data and information about the way you use our websites.
- General personal or business details such as your name, company name, address, postcode, phone number, email address and invoice number.
Job applicants
- Information contained in applications and resumes such as your name and contact details, educational details, academic and other transcripts, qualifications, experience, employment history and skills.
- Interview and assessment information such as your responses to criteria, notes made by interviewers, citizenship status or proof of right to work, criminal history, and medical history.
- References from past employers and referees and background checks.
Sensitive personal information
How do we collect personal information?
- Communicate with us
- Access our social media
- Apply for employment with us
- Register as a visitor to our offices
- Apply for an online service booking request.
- Your employer
- Our suppliers
- Our service providers
- Persons that you have authorised to give us your information (like referees or recruitment agencies)
- Government and regulatory authorities
- Publicly available sources (such as social media and online searches).
Cookies
Why do we collect and how do we use personal information?
- Communicating with you
- For security and safety purposes (including managing incidents and investigations)
- Confirming your identity for employment
- To ensure you have the required work visas, licenses (for example, a security license) and identification for your employment (for example, an Aviation Security Identification Card)
- Meeting our compliance obligations, including audits of employment documents under relevant legislation, and assisting government or law enforcement agencies
- To meet client contractual requirements for vetting staff if required
- Managing our website and online services
- Conducting, monitoring, and analysing our businesses and internal operations (including training).
Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if it is reasonably necessary for the performance of our functions, as set out above.
Who do we share personal information with?
- Service providers assisting with our operations such as our human resources providers, our occupational health physician, and employee assistance partner
- Banks, payment card agents and payment gateway providers
- Software and technology providers such as network services, cloud storage, software, and IT support providers
- Government, regulators, and law enforcement agencies such as the Department of Home Affairs, WorkCover and the police
- Administrative support such as recruitment, debt recovery and document destruction
- Organisations that help identify illegal activities and prevent fraud; and
- Our professional advisors such as insurers, accountants, auditors, and lawyers.
Overseas disclosure
We do not share, sell, rent, or disclose your personal information other than as described in this Privacy Policy or as permitted under the Act. We would only share information with government agencies if required/authorised by law.
How do we keep personal information secure?
- Maintaining up-to-date policies and standards for employees and contractors to follow
- Giving our employees information security and privacy training
- Using firewalls, passwords, email scanning products, access control, intrusion detection systems, monitoring tools and virus scanning and appropriate encryption to maintain network and system security; and
- Keeping buildings secure by using access control, alarms, and CCTV. When we use third parties to store personal information (such as cloud storage providers), we require them to take appropriate measures to protect it in accordance with applicable laws and industry best practice.
Third party links
If you access another party’s website or application from our websites (Linked Services), you may allow that other party to collect or share information about you. That other party will deal with your personal information in accordance with its own privacy policy.
How do you access or correct your personal information?
We try and make your information available within 30 days after you ask for it unless we refuse access. If we refuse access in circumstances prescribed by the Privacy Act or only allow access to some information, we will tell you why in writing (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint. If your information does not need correcting, we will also tell you why in writing. We will always confirm your identity before giving you access or making any update.
Resolving complaints
If you are not satisfied with our response, you can make a privacy complaint with the Office of the Australian Information Commissioner (OAIC). To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the OAIC at enquiries@oaic.gov.au or visit www.oaic.gov.au.
Contact us
Email: privacy@tridentservices.com.au
Phone: +61 7 3395 6311 (ask for the Privacy Officer)
Post: Privacy Officer, Trident Services Australia, P.O. Box 628, Cannon Hill, Qld, 4170.
For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.