Our service commitment
CMS is built on the principles of exceptional customer service and a commitment to value for our partners. For us it’s not just nice words on paper, our daily focus is on looking for ways to exceed our client’s expectations through continually improving our services.
Our commitment to you is that we will continue to seek opportunities to exceed your expectations of service through our five key business delivery principles.
- Listening to our partners and understanding their business priorities
- Working collaboratively with our partners to deliver solutions and the best results.
- Transparent management and delivery of services – through onsite and cloud-based systems – to ensure you are receiving value through appropriate and timely information.
- Protecting our client’s interests through all-inclusive OH&S systems and procedures, ensuring the safety of assets and stakeholders onsite.
- Supporting our partners as we know not every situation is perfect and if we can make their life easier, we both will prosper.
Health and Safety
We believe injuries and incidents are preventable and as such our goal is to provide a safe and healthy work environment for our employees and therefore safe and healthy premises for our customers and their customers.
We are continually improving our workplace HSE practices, through strong workplace investigations, follow up and reporting. We value and encourage employee consultation and participation in promoting a positive health and safety culture actively managing risk and ensuring legislative compliance.
CSM first identified an industry void of environmental sustainability in 2007, and has since built a reputation on eco-friendly, zero-impact solutions.
We have worked to develop sustainable practices across the board by aligning with suppliers who support similar initiatives including environmentally friendly products, zero-chemical services, and recycling containers and packaging for company operations.
Additionally, we have developed one of the only silenced steam and pressure-cleaning trucks in Australia, reducing water use by as much as 70 per cent, diminishing noise pollution to a hum of 68 decibels, and cutting carbon use and fuel burn by 50 to 66 per cent.
The success is due to the introduction of a compatible cycle system, allowing the operation of multiple systems from a single power source, allowing our team to perform floor preparations, restorations, and heavy industrial steam applications with incredible efficiency. The setup also boasts reduced motor running times and decreased employee fatigue, as all systems are electrically driven and remote controlled with stop-start technology.
From purpose-built trucks that allow us to work almost silently in spaces with high noise restrictions, allowing us to perform our job when others can’t, to uniquely designed cleaning solutions and electronic monitoring systems.
We provide the solutions to get the job done in the most efficient and cost-effective way whilst always maintaining the highest level of service for every client.